Privacy Policy & Cookies

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT?

WHO WE ARE

For the purpose of applicable data protection laws, the data controller is THE RAPID GROUP – FZCO, Building A2, Dubai Digital Part, Dubai Silicon Oasis, Dubai, United Arab Emirates.

INFORMATION COVERED BY THIS POLICY

This policy covers all personal information collected and used by us.  In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly.  This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We may collect information about you from different sources as detailed below.

INFORMATION YOU GIVE US

You may give us information about yourself or your company when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us.

The information you give us may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, as well as other personal information.

Information we receive and collect from other sources

We may receive information about you from other websites operated by us or from the other services that we provide.

HOW DO WE USE YOUR PERSONAL INFORMATION?

WE MAY USE YOUR PERSONAL INFORMATION TO:

• Comply with legal requirements and exercise or defend legal claims.
• Process your personal information where this is necessary to keep our website safe and secure.
• Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you.

HOW DO WE USE PERSONAL INFORMATION FOR THIS PURPOSE?

• We may sometimes need to process personal information to comply with legal requirements to which we are subject.
• We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber-attacks.
• We keep records of your preferences to ensure that we do not contact you if you have asked us not to. 
• We may need to process certain of your personal information (such as your name and email address) in order to do this.

WHAT IS THE LEGAL BASIS FOR US PROCESSING YOUR INFORMATION IN THIS WAY?

• It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with our legal obligations.
• It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our website.
• It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.

WHERE WE STORE YOUR PERSONAL INFORMATION?

The personal information that we collect from you will be collected in Dubai, although it could be transferred to any Company within THE RAPID GROUP, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.

SECURITY OF PERSONAL INFORMATION

• All information you provide to us via our website is stored on our secure servers.
• We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includes implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

THIRD PARTY WEBSITE AND APPS

Our websites may contain links to and from third party websites.  Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies.  Please check these policies before you submit any personal data to these websites.

CONTACTING US

If you have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please contact us here or by writing to us at:

THE RAPID GROUP – FZCO
Building A2, Dubai Digital Park, Dubai Silicon Oasis,
PO Box 342001
Dubai
United Arab Emirates

Please include your reply address when you write to us.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Your personal information is stored by us and/or our Service Providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws.  When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

CHANGES TO THIS POLICY

We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website.  Your continued use of our website and/or services after any such updates take effect will constitute acceptance of those changes.

UPDATES

We keep this policy under regular review and may update it at any time. Please take a look at the “Last Updated” section at the bottom of this Policy to see when it was last changed. Any changes in this Policy will become effective when we make the revised Policy available on or through the Site. We also encourage you to check this Policy on a regular basis. We will notify you of any changes (including when they will take effect) if we are required to do so by data protection or e-privacy laws.